Limited Warranty

In addition to the rights and remedies that you have under the Australian Consumer Law, or any other applicable law, we provide the following warranty against defects

1. The following limited warranty periods apply to the Goods from the date of purchase from the Supplier (Warranty Period).
   • Front Fork and Frame - 5 years
   • Battery Charger
   • Main Components - 2 years
   • Speed Sensor
   • Battery Pack
   • PCM Controller
   • Display & Button
   • Handlebar & Stem
   • Micro switches within the Brake Levers
   • Alarm System
   • LED Lights
   • Paint - 1 year
2. We do not have to repair or replace the Goods under this Limited Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer's instructions.
3. Exclusions to the warranty terms are:
   • Normal wear and tear parts which are defined as inner tubes, tires, disc rotors, brake pads, brake & shift levers, chain drive system, wires and cables, kickstand, bell, grips, foot pedals, the alignment of the wheels, upper & lower tube covers, seat tube covers, and bearings such as the steering head.
   • Improper assembly or not following the manufacturer’s assembly instructions.
   • Improper use of the product (for example using it in extreme mountain bike terrain).
   • Corrosion after the one (1) year warranty period.
   • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
   • Damage or failure due to accident, misuse, abuse, neglect, or commercial use.
   • Labor charges for part replacement or changeover.
   • Any claims made by someone other than the original owner. Subsequent owners are not protected under warranty.
   • In the event that maintenance does not comply with the manufacturer recommendations, the warranty shall not cover faults linked to mistreatment. Periodic maintenance must also be carried out in order for the warranty to apply.
4. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. In some cases, we may dedde to substitute the Goods with a similar alternative product of our choosing, All such decisions are at our absolute discretion.
5. All such repaired, replaced or substituted Goods continue to receive the benefit of this Limited Warranty for the lime remaining on the original Warranty Period.
6. This Limited Warranty is limited to repair, replacement or substitution only. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever
7. In order to claim under this Limited Warranty, you must telephone us on 03 9088 0824 in Australia within the Warranty Period. You will be asked for details of the Goods, a description of the defect and your personal details. Upon accepting your claim, we shall assist you with returning the Goods to our Consumer Care Center for your Goods to be repaired. In some cases we may require that you return the Goods to us (at the address below) for assessment, repair, replacement or substitution. In these cases you will be issued a Beta Brands return number.

   * All returned Goods must be accompanied by a valid return number. Items that do not have a valid return number will not be accepted for delivery and returned to sender

8. This warranty is only valid and enforceable in Australia and New Zealand.